RALPH J. DeLUCA

2467 Route 10 East

B37-5A

Morris Plains, NJ 07950

(973)975-6541

 

 

EXPERIENCE:

10/11 to Present  New Jersey Sports & Exhibition Authority

Actively involved in all aspects of safety and security at Met Life Stadium. (Patrol parking lots, Pat downs (Wand certified), Confiscation of all illegal devices, Escorting players, Observation of crowd for unruly behavior (Intoxication, Fighting and excessive Profanity). Detain individuals for processing and removal. Use of incident cards to document all occurrences. Trained in all exit strategies in case of emergency. Certified in crowd control.

 

06/14 to 08/14                            JESCO (John Deere)

Shipping and receiving of heavy equipment parts through UPS, NEMF, CONWAY and other assorted

distributor’s. Process all parts via inventory system and redistribute to specific customers and stock.

Package and ship orders to customers. Receive and process orders over phone and walk in clients. Deliver

orders occasionally to local locations. Provide excellent customer service and interaction. (Use of  forklift)

 

04/12 to 06/14 Chase

Perform an array of teller related functions to meet and exceed all of the customers’ needs. Routinely work with customers by uncovering financial needs and recommending the appropriate specialist. Ability to establish credibility and rapport with customers utilizing probing questions. Self motivated, assertive and performs well in a team environment. Professional, thorough, organized; able to follow standard operating policies and procedures. Work with existing Bankers to learn how to present features and benefits of products and services to customers. Strong problem solving skills with the ability to multitask.

(Cash handling of ¾ of a million dollars on a weekly basis.)

 

 

09/07 to 09/09   TEKMARK Global Solutions/AT&T Managed Internet Services

                                                                   Project Implementation Manager/Customer Advocate

Act as the single point of contact on special projects involving 50 or more customer Managed Internet                     Sites. Responsible for the end to end management of T1’s and T3’s for access delivery of Managed               Internet Service Provisioning orders. Review and administer orders within internal systems for release          Initiate project kick off call and participate on technical interview call with Technical Engineer. Extensive         use of Excel spreadsheets to communicate project updates. Conduct weekly calls to discuss project flow. Expedite/escalate all orders in jeopardy in order to get them back on track. Issue supplemental access service requests for all issues that may arise. Ensure that all customer touch point letters are sent out to the customer in a timely fashion. Order LAN Blocks and Routers for the respective orders. Schedule test and turn up of services with all parties involved. Confirm all orders are billing and accepted by maintenance. (Understanding of IP Networks and Knowledge of Routers). Responsible to perform various work functions in support of Network Provisioning.

 

 

 

 

10/06 to 09/07  T-Mobile/NOC Technician

Perform maintenance testing for Nortel, Nokia and Ericsson switch T1’s via React remote T1 testing

software. Perform additional trouble shooting involving access to the Titan 5500 DACS. Obtain hourly

status of LEC trouble tickets via the use of VTAG (Verizon) and EBTA (AT&T) remote status

software systems. Record internal updates via Remedy trouble ticketing system. Automatic Call

Distribution (ACD) participation to receive calls from LEC and FOPS field technicians requiring trouble                    resolution/testing assistance. Extensive interface with local contacts (LCON) at multiple remote locations.

 

11/05 to 10/06   XO Communications/NOC Specialist III

Perform T1 Local Loop Acceptance and trouble isolation using Net Analyst and Centest testing systems.

Perform additional trouble shooting involving access to a variety of DACS and MUX systems.

(Titan 5500 DACS, Alcatel, DACS IV, Lucent DACS IV, ADTRAN MUX, WIDEBANK CAC MUX,

Nortel OC12 MUX and Pairgain MUX.) Use of XO ordering system (TBS) to input status, completion

and billing information. Automatic Call Distribution (ACD) participation to obtain market/function

related customer calls. Extensive coordinated communication with multiple LECS, LCONS, PC’s,

Designers etc.

 

05/00 to 11/05  AT&T SCG Signature Client Group/Market Administrator/Project Coordinator

Primary responsibilities are to watch over all ATT pre- and post-data provisioned services for a

large customer base. Support the Sales Team on any and all issues (technical, billing or research

wise) to proactively build a relationship with the customer to produce sales opportunities. Funnel

all data requests to the proper Center of Excellence via eCRM/PDM ordering tool. Continue to

work with the COE to order completion, assisting in jeopardizes or escalations that may arise.

Provide updates to the customer via spreadsheets and conference calls for weekly review,

providing status on all critical provisioning dates to ensure timely and proactive turn up of services.

 

10/98 to 05/00  AT&T BCC Global Services/Project Manager

Implemented, coordinated and managed the implementation of various data networks, and

individual data services to global clients in diverse fields of business.(Data services include

Frame Relay, ATM, T1.5, D53, OC3, M24/M28’s, Private Line, and Life cycle support of Accu-

Ring services, and Frame Relay).

Responsible for ensuring that network solutions are correctly implemented into the business,

operational and billing environments.  Plan, control, facilitate and direct all project matrix team

activities in the provisionary process.  Managed the delivery of standard and complex integrated

network services to meet customer expectations.

 

10/97 to 10/98  AT&T NMS Communications Technician

Responsible for performing integrated end-to-end Network Management functionalities on a

customer defined set of products and services.  Involving fault management, change/provisioning

management and certain other customized duties.  Work in a multi-vendor environment 

supporting both AT&T and non-AT&T products, services, internal support systems and process.

Operation of multiple diagnostic tools and applications to operate and service the managed

network.  Extensive customer interface.

Tools:  DSTS, SARTS, TC NET, ICORE, DSS, CSD, TIRKS and SOTS.

 

Education:

 

 

Montville High School...Graduated 1983

County College of Morris...Business Administration...